Terms of Service
Last updated: 2025-08-101. Acceptance of Terms
By using mitla.shop (“Service”, “we”), you agree to these Terms and the Privacy Policy. If you do not agree with any part, please stop using the Service.
2. Nature of the Service
The Service provides a technical platform for posting offers, communication, and order processing between users. The Service does not accept payments, store funds, provide escrow, act as a seller of goods, or serve as a payment intermediary. Sales agreements are concluded directly between the seller and the buyer.
3. Age Restrictions
Only persons aged 18 or older may use the Service. By registering, you confirm that you meet this requirement.
4. Registration and Account
Access to certain features may require registration. You must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
We may suspend or delete an account in case of a violation of these Terms, attempted fraud, security threats, or to comply with legal requirements.
5. Roles and Responsibilities
Service Administration: provides platform operation, technical support, and basic content moderation.
Seller: responsible for the legality, quality, availability, accuracy of description, product warranties, and fulfilling obligations to the buyer.
Buyer: responsible for the accuracy of the order, validity of contact details, timely payment and receipt of the product, as well as compliance with the seller’s terms.
6. Orders, Payment, and Delivery
Placing an order on the Service is an offer to purchase, subject to confirmation by the seller. Payment and delivery terms are agreed between the seller and buyer directly or via external services that are not controlled by the Service.
The Service does not provide financial services and does not hold funds. All risks related to payment, delivery, storage, and quality of goods are borne by the respective parties to the agreement and/or carriers according to their terms.
7. Returns, Exchanges, and Claims
Issues of returns, exchanges, warranties, and claims are resolved directly between the seller and buyer in accordance with applicable laws and the seller’s terms. The Service may provide technical communication tools but does not resolve disputes on the merits.
8. User Content and Moderation
By posting content, you confirm you have the right to use it and grant the Service a non-exclusive license to reproduce and display it for functionality purposes. It is prohibited to publish illegal, misleading, or infringing content.
We may remove or restrict access to materials that violate these Terms or applicable laws.
9. Notice-and-Takedown Procedure
If you believe that content on the Service violates your rights or the law, send a notice to [email protected] including:
— Link to the infringing content.
— Description of the violation.
— Your contact details.
— Confirmation that the information in your notice is accurate.
We will review your notice within 72 hours and, if necessary, restrict access to the content.
10. Prohibited Activities
Prohibited activities include technical attacks, unauthorized access attempts, malware distribution, spam; bypassing platform mechanisms; manipulating ratings or reviews; intellectual property infringement; posting prohibited or dangerous goods.
11. Disclaimer of Warranties
The Service is provided “as is” and “as available.” We do not guarantee uninterrupted operation, error-free functionality, or that it will meet your expectations.
12. Limitation of Liability
To the extent permitted by law, we are not liable for indirect damages, loss of profit, product quality, or delivery issues. The Service is not a party to agreements between users and does not control external payment or delivery services.
13. Termination of Access
We may temporarily restrict or terminate access to the Service for security reasons, technical maintenance, or in case of violations of these Terms. You may request account deletion through support if no obligations remain.
14. Jurisdiction and Applicable Law
These Terms are governed by the laws of Ukraine. Any disputes arising from these Terms shall be resolved in Ukrainian courts according to established jurisdiction.
15. Changes to the Service and Terms
We may update the Service functionality and these Terms. The new version takes effect upon publication unless otherwise stated. Continued use after changes means acceptance of the updated Terms.
Contact for legal and support matters: [email protected]